5. Conflict with customers and suppliers

5. Conflict with customers and suppliers

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In the event of a dispute relating to the performance of a private law contract or a public order, you can refer the matter to the mediation of the companies which will help you to resolve the dispute.

This service is free, fast (less than 3 months), reactive (a mediator contacts the person making the referral within 7 days to define an action plan together) and confidential (all exchanges are covered by the strictest confidentiality).

  • Click here to contact the mediation service
  • Click here to write to the Business Ombudsman

The suspension of late penalties for public procurement contracts with the UGAP.

The UGAP, the central public purchasing body, has decided to suspend late penalties. The measure applies to all orders registered since March 2 and scheduled for delivery before June 30, 2020.

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